July 2, 2024, Boston, MA – OnePIN, Inc., a global leader in User Engagement services for Mobile Network Operators (MNOs), proudly announces the issuance of its latest patent from the United States Patent and Trademark Office.
The newly awarded patent, U.S. Patent Number 12,026,743, recognizes the innovative features of OnePIN’s ZeroX service, designed to assist mobile subscribers with zero balance in requesting call backs or balance transfers. This patent exemplifies OnePIN’s commitment to enhancing subscriber experiences and providing MNOs with tools to reduce churn and increase voice and SMS traffic.
ZeroX is a personalized call back service that automatically prompts subscribers with zero balance when they attempt to make a call or send an SMS. The service is user-friendly, requiring no need to remember short codes or USSD strings. It uses personalized information to notify the recipient that a known contact is trying to reach them, thus ensuring a seamless connection even when the subscriber cannot top-up their balance.
“We are excited to receive this patent from the USPTO, which acknowledges the unique and impactful nature of our ZeroX service,” said Andrea Goodwin, VP Products and Marketing at OnePIN, Inc. “ZeroX addresses a common pain point for prepaid subscribers, providing a simple yet effective solution that benefits both users and operators by generating more billable traffic and reducing subscriber churn.”
With this new patent, OnePIN continues to solidify its position as an industry innovator in mobile advertising and user engagement technology. ZeroX’s contextually aware and data-driven approach allows MNOs to offer a reliable return call mechanism exclusively for zero balance subscribers, thereby preventing misuse and increasing overall network traffic.
About OnePIN, Inc.
OnePIN, Inc. is a leader in digital experience for Mobile Network Operators (MNOs) and consumer brands. OnePIN enhances digital advertising and customer engagement by integrating Demand Side Advertising Platforms with Customer Relationship Management systems. OnePIN creates universal, interactive user engagement channels for mobile operators that drive revenue, core service retention, and advertising opportunities from user behaviors and network events. OnePIN’s Cloud is an intelligent user engagement platform that integrates into the Mobile Operator’s Customer Value Management and Customer Relationship Management systems to offer a universal user experience tailored to the mobile subscriber’s context.
The intelligence of the Advertising Platform ensures that the appropriate services can be offered at the right time and place, specific to each individual mobile customer, and agnostic of the handset or if a smartphone application is installed. The Company’s services are currently deployed to over 820 million mobile subscribers, across 15 countries spanning seven of the world’s largest mobile operator groups. OnePIN is headquartered in Boston with offices around the globe. Find out more about OnePIN’s Digital Assistant services here: www.onepin.com.