January 2021, Boston, MA – OnePIN, Inc. recently presented at the Customer Experience in Telecoms Global Summit 2021. This event brought together the world’s leading CX Telecoms professionals to share best practice strategies at a time more critical than ever for the industry.
CX Network, the host of this event, stated that “this year, telecom operators have been at the forefront of disruption as unprecedented technological, social, economic and healthcare concerns have hit businesses across all continents.” The changing environment has altered customers’ behaviors, decisions, and overall needs in the market. This event was free to attend for all telecom operators and gave the opportunity for people to network and contribute in an open discussion with CX peers.
OnePIN co-presented with Vodafone at the event. There were 60 attendees who joined OnePIN’s session spanning 29 countries and 5 continents. OnePIN discussed the biggest challenges in engaging with subscribers as well as overcoming them. The company spoke about their unique approach which enables mobile operators to regain control of interactions with mobile users via a top screen experience through their Digital Assistant. With this solution, mobile operators gain full reach, a higher uptake, and an overall deeper engagement with customers. The company also presented a case study involving their partnership with Vodafone Turkey. Through OnePIN’s channel, Vodafone is able create compelling user journeys throughout the entire customer life cycle, as well as effectively reach and satisfy their subscribers.
About the CX Network
CX Network was established in 2012 to support professionals working to close this gap by offering content that guides users towards revolutionizing the customer journey. Senior customer experience, service, insight, digital and marketing decision makers around the globe become members of the CX Network to access thought leadership primed to spark creativity and project breakthroughs. Through the Network, members capture practical learning points from peers and industry experts by connecting with them online and at their events.
About OnePIN, Inc.
OnePIN, Inc., the world’s leading provider of User Engagement services for Mobile Network Operators. OnePIN creates universal, interactive user engagement channels for mobile operators that drive revenue, core service retention, and advertising opportunities from user behaviors and network events. OnePIN’s Cloud is an intelligent user engagement platform that integrates into the Mobile Operator’s Customer Value Management and Customer Relationship Management systems to offer a universal user experience tailored to the mobile subscriber’s context.
The intelligence of the service platform ensures that the appropriate services can be offered at the right time and place, specific to each individual mobile customer, and agnostic of the handset or if a smartphone application is installed. The Company’s services are currently deployed to over 650 million mobile subscribers, across 15 countries spanning seven of the world’s largest mobile operator groups. OnePIN is headquartered in Boston with offices around the globe.
Find out more about OnePIN’s Digital Assistant services here: www.onepin.com.